Delhi HC asks Indian Railways to review complaint response systemThe Delhi High Court has ordered Indian Railways to improve its complaint resolution system. This order came after Razia Sultan, who missed her train due to a faulty display board, filed a complaint that wasn't properly addressed. The court criticized the Railways for lacking a structured complaint system and stressed the...
more... importance of prompt and effective resolution for smooth public transportation. The court highlighted the need for a system that ensures complaints are heard and dealt with, stating that the Railways have a duty to provide inclusive and accommodating infrastructure, which they failed to deliver in this case.
Delhi High Court ne Indian Railways ko apna complaint resolution system ko improve karne ka order diya hai. Ye order Razia Sultan ke complaint pe aaya hai, jinke train mein faulty display board ke wajah se unki train miss ho gayi thi aur unki complaint properly address nahi ki gayi thi....
more... Court ne Railways ko unka structured complaint system na hone ke liye criticize kiya aur prompt aur effective resolution ke importance ko highlight kiya, jisse public transport smoothly chal sake. Court ne yeh bhi bataya ki ek aisa system hone chahiye jisme complaints suni jayen aur unka jawab diya jaye, aur yeh bhi kaha ki Railways ka duty hai ki woh inclusive aur accommodative infrastructure provide kare, jisko yeh case mein woh fulfill nahi kar paye.