The Present Government made NO NEW RULES in favour of Hindi. Still it receives the Blame as if it has started it all. so, had someone else been in Govt, then the officer too could have replied in Hindi.
We must make a Rule to Answer in the Language of the Question.
...
more... If you are really concerned about the Language of response, kindly tweet it to Honable Rail Minister, PM, Amit shah, etc saying that some people of southern India have difficulty in understanding Hindi & they request reply in the Language of the Question. Complaining here will be of no use as no Govt Offical or the Govt will ever read the post. This site should have rail related discussion only.