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Blog Entry# 4585779
Posted: Mar 06 2020 (19:57)

12 Responses
Last Response: Mar 21 2020 (10:21)
1 Followers
Info Update
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6

Mar 06 2020 (19:57)   13007/Udyan Abha Toofan Express (PT)
Dj.Railfan1982~
Dj.Railfan1982~   4047 blog posts
Entry# 4585779            Tags  
I'm Going To Share A Recent Experience Of Mine Where Indian Railways, Government of India & Payment Gateways Like Paytm Have Been Involved Into A Serious Kind Of Fraudulence
I Booked 2 Tickets To Mathura From HWH Which Costed Me INR 3333/- ( Including Internet Handling Charges & Payment Gateway Charges) . Now Railway Has Cancelled The Train A Day Prior To Our Departure Without Any Valid Reason And Then They Initiated The Refund Of INR 3200/- ( INR 133/- Short) . Consequently, I Raised A Complain , To Which Our "Professional Railway" Obliged Me With A Reply Of In Case Of A Cancellation , Only Base Fare Will Be Refunded. Internet Handling Charges & Payment Gateway Wont Be Refunded Under Any
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Circumstances.
This Is A Serious Loot By Govt Of India & Payment Gateway Agencies. I Want To Know Why Should I Pay INR 133/- While The Cancellation Was Done By Railway Without Any Valid Reason ? Fortunately I Didnt Book Return Tickets. Orelse These Bunch Of Crooks Would Have Charged "Cancellation Fee" As Well
Just Imagine, If They Are Looting INR 133/- From 1 Ticket, How Much They Are Looting From The Reservations Of Entire Train, How Much They Are Looting From A Series Of Trains They Are Cancelling On Daily Basis

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Mar 09 2020 (21:39)
viveksingh085~
viveksingh085~   41 blog posts
Re# 4585779-8               Past Edits
go air ka flight cancel hua hota and you end up loosing 500-600rs per ticket toh tumko toh heart attack hi ah jata
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Mar 09 2020 (21:44)
deepak.yerr~
deepak.yerr~   6169 blog posts
Re# 4585779-9              
U are welcome to visit the physical reservation centers and stand in the queue and pay through cash. Digital transactions are not just something India has and are applicable in other countries also. Even IR charges fee for WL ticket after the chart prepared and ticket doesn't get confirmed.
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Mar 09 2020 (21:51)
G_I_P_R^~
G_I_P_R^~   7211 blog posts
Re# 4585779-10              
Dear Dipanjan,
For your information, IR does arrange alternative bookings / travel options wherever it is feasible. But yes, the passenger is charged an "unrefundable" convenience charge which is payable to transaction enabler.
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If you are aware of how debit /credit cards work, a small portion of the transaction is paid to the card enabler like VISA, Master Card or RuPay. The
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difference being that its the receiver who makes the payment for such an enabler and they waive off the charge in case of a refund.
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IR is under severe financial duress to waive off such a charge. There are millions of people who book, cancel, rebook, re cancel . Payments would run into crores. Who is going to bear these expenses ??
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Such charges are "necessity" of availing online services, though it may sound ironic when on one hand the Govt. is promoting digital transaction but at the same time passing on the charges to the users.
.
If this is a problem that is bothering you, you may request anyone to book a physical ticket from ticket counter to avoid paying extra money.

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Mar 21 2020 (09:41)
PankajMishra^~
PankajMishra^~   59113 blog posts
Re# 4585779-11              
35₹ IRCTC Service Charges which not Return and Why u Use Credit Card ? If u use Debt card then which 58₹ charged by using CC you charged 0 Only
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Mar 21 2020 (10:21)
skmk97~
skmk97~   1467 blog posts
Re# 4585779-12              
If you had done the same thing from a PRS counter, you would have got full refund of cash(if paid using cash). IRCTC is a private entity, so is Paytm. The way they deal things will be different from IR.
I understand that Rs. 133 is a big amount. Next time, please choose Netbanking option, which will cost you less compared to debit card or other payment services.
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